Privacy Policy for Wags & Whiskers of the Wiregrass

Effective Date: November 7, 2025

Wags & Whiskers of the Wiregrass ("we," "us," or "our") operates a pet care facility offering dog boarding, doggy daycare, grooming, and spa services in the Wiregrass area near Dothan, Alabama. We are committed to protecting the privacy of our clients and their pets. This policy explains how we collect, use, disclose, and safeguard your information when you visit our facility, use our online services, or interact with us.

1. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our website, register for services, use our Customer Portal, contact us, or participate in our services.

A. Personal Identification Information (PII)

Contact Information: Name, mailing address, email address, and telephone number.
Account Information: Usernames and passwords used to access our Customer Portal.
Payment Information: Billing address and payment card details (which are typically processed securely by a third-party payment processor and not stored directly by us).

B. Pet and Service Information

Pet Details: Your pet's name, species, breed, age, behavioral notes, specific medical or dietary needs, and vaccination records.
Service History: Details of the services you purchase, including boarding dates, daycare attendance, and grooming preferences.

C. Video and Visual Data (Live Cameras)

Live Streams and Recordings: We provide live camera feeds in certain areas of our facility for owners to view their pets during Day Play and/or Overnight Stays. By using these services, you acknowledge that video monitoring is in place. These feeds are for the purpose of pet owner peace of mind, facility security, and monitoring pet safety. Access to these feeds is restricted to clients whose pets are currently using the camera-enabled service.

D. Non-Personal Identification Information (Website Data)

We may collect non-personal identification information about users whenever they interact with our website. This may include:

Device and Usage Data: Browser name, type of computer or device, operating system, Internet service provider, and other similar information.
Cookies: Our site may use "cookies" to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent.

2. How We Use the Collected Information

Wags & Whiskers of the Wiregrass collects and uses your personal information for the following purposes:

To Provide Services: To fulfill our services, including scheduling, providing pet care, grooming, and boarding.
To Improve Customer Service: Your information helps us respond more effectively to your customer service requests and support needs.
To Personalize the Pet Care Experience: We use pet details to ensure safe, tailored, and appropriate care (e.g., accommodating solo play for less social pets).
To Process Payments: We may use the information you provide about yourself when placing an order only to provide service to that order.
To Send Periodic Emails: We may use your email address to send information and updates pertaining to your services, company news, updates, or service information.
For Security and Monitoring: To operate the live camera feeds, ensuring the safety of all pets and the security of our facility.

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transaction information, and data stored on our systems.

Website Hosting and Data Storage: Our website, www.wagsnwhiskersofthewiregrass.com, is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our services to you. Your data may be stored through Wix.com's data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. Any direct credit card transactions processed through the Wix platform and not a separate third-party vendor adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard).

We use a secure, encrypted Customer Portal provided by a third-party vendor for booking and managing your account. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

4. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.

We may share your information with Third-Party Service Providers to help us operate our business and the website or administer activities on our behalf, such as:

Operating our website platform (Wix.com).
Processing payments.
Managing the online booking and Customer Portal.
Hosting the live camera feeds.

We will only provide these companies the information necessary to perform their specific services.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Third-Party Websites

Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties (e.g., links to Facebook or Instagram). We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. Browsing and interaction on any other website, including websites that have a link to our site or websites hosted by our platform provider, is subject to that website's own terms and policies.

6. Your Acceptance of These Terms

By using this Site and our services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site or services. Your continued use of the Site and services following the posting of changes to this policy will be deemed your acceptance of those changes.

7. Changes to This Privacy Policy

Wags & Whiskers of the Wiregrass has the discretion to update this privacy policy at any time. When we do, we will revise the effective date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this facility, please contact us.

Contact

Phone: (334) 500-4924

Email: info@wagsnwhiskersofthewiregrass.com

Address: 3134 South Oates Street, Dothan, AL 36301